Refunds and Returns Policy – Paws For Gifts
At Paws For Gifts, we want you and your pet to be happy with your purchase. If something is not right, our team is here to help make the return process as simple as possible.
🐾 Our 60-Day Return Guarantee
We accept returns on most items within 60 days of delivery.
To be eligible for a return:
- Items must be in new, unused condition.
- Original tags, labels and packaging must be intact.
- Items must be free from pet hair, signs of wear and damage.
Items showing signs of use may not qualify for a full refund.
🐾 How to Request a Return
To request a return, email support@pawsforgifts.com within 60 days of delivery and include:
- Your full name and order number.
- A brief description of the items you wish to return.
- The reason for your return.
- Photos, where relevant, to help us understand any issues.
Our team will reply within 1–2 working days with the return address and instructions. Working days exclude weekends and public holidays observed by our support team.
🐾 Refund Processing
Once we receive and inspect your return, we will email you to confirm the outcome.
- Approved refunds are normally issued within 5–10 working days of receiving your return.
- Refunds are sent to your original payment method.
- Original delivery charges are non-refundable, except where required by applicable consumer law.
Your payment provider may need additional time to make the refund available in your account.
If you have not received an update within 10 working days of your return reaching us, please contact support@pawsforgifts.com.
🐾 Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 14 days of delivery so we can help promptly. We may ask for photos of the item and its packaging to help us assess the issue and arrange a suitable solution.
This reporting period does not limit any rights you may have under applicable consumer law.
🐾 Returns That May Not Qualify for a Refund
Under our 60-day return guarantee, a return may not qualify for a full refund if:
- The item shows signs of wear or use.
- The return is requested more than 60 days after delivery.
- The item is returned in poor or damaged condition without prior agreement.
These conditions do not affect your rights relating to faulty, damaged or incorrectly supplied items under applicable consumer law.
🐾 Questions or Assistance
Our customer support team is here to help. Email support@pawsforgifts.com or contact us through our online chat.
Thank you for choosing Paws For Gifts and supporting our small business.
This policy does not affect your statutory consumer rights in your country or region.
